When creating a user in Arkansas.gov, the user id must follow along with the email address.  For instance, if the users name is Carol Kristin Peer, and her email is created as kpeer@fortsmithschools.org (because she goes by Kristin Peer), then her user id has to be created with the first name as Kristin and last name as Peer.  Information Systems follows the rule of using the employees legal name (on social security card) therefore I had set her up as Carol Peer and her id was assigned as 6601capeer.  User was unable to set a password and the software gave a message on the ANMS page that it was disabled due to an email issue.  I checked with Bobby Downum and he confirmed the reason for the error.